If you haven’t received your item

Please reach out to the merchant where you placed the order. They’ll have the most up-to-date information on processing, shipping, cancellations, and refunds.

Refunds FAQs 

• Refunds start with your merchant - Contact them directly to authorize or confirm a refund. They may either process the refund directly to your Credit Key loan or send confirmation to Credit Key so we can apply it.
  
  
• Processing takes time - Merchants may take a couple weeks to finalize a return or cancellation before Credit Key can update your account.
  
  
• Account updates - Once Credit Key receives confirmation from the merchant, it may take 3–5 business days for your loan balance or status to update.
  
  
• Keep making payments - Continue paying on schedule to avoid late fees. Any overpayments will be refunded once the return is complete.
  
  

For full details, see our Refunds Guide.