Step 1:
Once your invoice is submitted, you'll get a confirmation email that it has been received, and we'll take about 1 business day to review your payment request for approval. Once reviewed, you will receive a follow up email with next steps.
If the invoice submitted does not meet our requirements. We'll follow up via email to request an updated invoice. OR If more information or documentation is needed from you, your merchant, or both, before we're able to finalize our review, we'll be reaching out with a request via email.
Step 2:
Once an invoice is reviewed and approved, we'll be reaching out to your merchant via phone and email to collect their ACH banking details, as Credit Key makes all payments via ACH direct deposit.
Step 3:
Once your merchant has provided their ACH details, we'll process your order and send you an email with a link to confirm the terms of the loan. This email will come from info@creditkey.com. Select the "Pay with Credit Key" option in the email to start your term selection.
Step 4:
When the loan for your order is confirmed, we will disburse the funds to your merchant and your repayment clock with Credit Key will start. The payment will take between 2-3 business days to post with your merchant's bank and cannot be expedited. Your merchant will also receive a settlement file containing remittance information the day after you confirm your loan for the order. The email will come from info@creditkey.com.
All CKA request communication will be via email. Make sure to check your email including your spam and promotions folder. If you do not receive an email within 1-2 business days, please contact us at support@creditkey.com for more information about your request.